Privacy Policy

Purpose of the Policy

This privacy policy ('Privacy Policy') explains our approach to any personal information that we might collect from you or which we have obtained about you from a third party and the purposes for which we process your personal information. This Privacy Policy also sets out your rights in respect of our processing of your personal information.

This Privacy Policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it.

This Privacy Policy is intended to assist you in making informed decisions when using the Redemptorist Publications website and our Services. Please take a moment to read and understand it. Please note that it should be read in conjunction with the other Policy pages on our website, where you will find a Cookie Policy, Delivery and Returns policy and Terms and Conditions

Please also note that this Privacy Policy only applies to the use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties.

Who we are and what we do?

The RP website and our services are operated by Redemptorist Publications ("RP", "Redemptorist Publications", “we", "us" or "our").

Redemptorist Publications is a registered charity limited by guarantee. Charity no. 1058879. Company registered in England 3261721, whose registered office is:Redemptorist Publications , Wolfs Lane, Chawton, Hampshire, GU34 3HQ.

How to contact us?

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by:

Email:customercare@rpbooks.co.uk; or

Post:Sylvia Perrins, Data Protection Officer, Redemptorist Publications, Wolfs Lane, Chawton, Hampshire, GU34 3HQ.

What personal information do we collect and how do we use it?

Our primary goal in collecting personal information from you is to:

  • verify your identity;
  • help us improve our products and services and develop and market new products and services;
  • carry out customer orders or requests made by you on the website;
  • investigate or settle inquiries or disputes;
  • comply with any applicable law, court order, other judicial process, or the requirements of a regulator;
  • enforce our agreements with you;
  • provide support for the provision of our Services;
  • and use as otherwise required or permitted by law.

We collect information about our authors, customers, email-newsletter subscribers, website users, business partners, suppliers and employees.

Redemptorist Publications complies with its obligations under the ‘GDPR’ by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

In particular, we use your personal information for the following purposes:

Fulfilment of products and services

We collect and maintain personal information that you voluntarily submit to us during your use of the websites and/or our Services, including registering on our website.

We use the contact and payment details you have provided to us so that we can fulfil the supply of products and services you have ordered from our website. This includes your purchase of products, your attendance at events hosted by us or our third party partners and the processing of returns and refunds.

Who do we share your personal information with for this purpose? 
We will share your personal information with the following categories of third parties:

  • To verify card payments and process refunds - credit card companies and other payment providers;
  • To deliver products and process returns - delivery and courier companies;
  • Events - any applicable third party hosting the event; and third party ticketing companies such as Eventbrite.
  • Competitions and prize draws - any applicable third party co-promoter (for example, a Retreat organiser), prize supplier, facilitator or partner organisation.

What is our legal basis? 
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you.

Customer support

Our websites, our customer care team and our sales advisors use various user interfaces to allow you to request information about our products and services:these include printed and electronic order forms and a telephone enquiry service. Your contact information may be requested in each case, together with details of other personal information that is relevant to your customer service enquiry. This information is used in order to enable us to respond to your requests.

Who do we share your personal information with for this purpose?
We do not share your personal information for this purpose.

What is our legal basis?
It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best customer service we can to you.

Your feedback about our products and services

From time to we will contact you to invite you to provide feedback about our products and services in the form of online, postal or telephone surveys. We use this information to help us improve the quality of service provided by our staff. We also use your feedback to monitor the quality of our products and services and to assist us with the selection of future product and service lines.

Who do we share your personal information with for these purposes
We use third party service providers (Trustpilot and Survey Monkey) to assist us with customer surveys and feedback requests.

What is our legal basis?
It is in our legitimate business interests to use the information you provide to us in your feedback for the purposes described above.

Customer insight and analysis

We analyse your contact details and other personal information that we collect about you such as your interests and ordering history together with personal information that we obtain from observing your interactions with our websites, our email communications to you and /or with our products and services at events and conferences, such as the products and services you have purchased or viewed.

Where you have given your consent (where lawfully required), we use cookies, log files and other similar technologies to collect personal information from the computer hardware and software you use to access the Sites, or from your mobile. This includes the following:

an IP address to monitor Sites traffic and volume;

a session ID to track usage statistics on our Sites;

information regarding your personal or professional interests, demographics, buying habits, experiences with our products and contact preferences.

Our web pages and e-mails contain cookies or pixel tags ("Tags"). Tags allow us to track receipt of an e-mail to you, to count users that have visited a web page, opened an e-mail and to collect other types of aggregate information. Once you click on an e-mail that contains a Tag, your contact information may subsequently be cross-referenced to the source e-mail and the relevant Tag.

In some of our e-mail messages, we use a click-through URL linked to certain websites administered by us or on our behalf. We may track click-through data to assist in determining interest in particular topics and measure the effectiveness of these communications.

Please see our Cookie Policy for further information.

The personal information described in this section is used to create profiles and insights about your shopping habits and the shopping habits of our other customers. By using this information, we are able to measure the effectiveness of our content and how visitors use our website and our Services. This allows us to learn what pages of our websites are most attractive to our visitors, which parts of our websites are the most interesting and what kind of offers our users like to see.

We also use this information to help us with the selection of future product and service lines and the design of our website and Services.

We also use this information for marketing purposes (see the marketing section below for further details).

Who do we share your personal information with for these purposes
We share your personal information with a variety of third party service providers to assist us with customer insight analytics. These service providers include our Sage business partner Daytel, the website hosts, Gravit-e, the email newsletter service providers MailChimp and Campaigner.

Some of our third party providers are located in the USA and their use of your personal information is governed by the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and subject to enforcement by the Federal Trade Commission.

What is our legal basis?
Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other customers.

Marketing communications

We carry out the following marketing activities using your personal information:

Email marketing
We use information that we observe about you from your purchasing history, our email communications to you and/or with our products and services at events (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) to send you marketing communications by email about similar products which we believe will be of interest to you. We also provide an email newsletter, to customers who have requested and consented to receive regular email newsletters.

Who do we share your personal information with for these purposes?
We do not share your personal information for this purpose.

What is our legal basis? 
It is in our legitimate interest to use your personal information for personalised and targeted marketing purposes. We will only send you marketing communications via email where you have consented to receive such marketing communications or where you have a purchasing history of buying similar products. You will always have the option to unsubscribe from any email communications you receive from us.

Direct marketing

We produce regular seasonal catalogues of products and services. We select customer information based on your previous buying habits, to determine if we believe you would like to receive future catalogues from us. 

Who do we share your personal information with for these purposes?
We share your personal information with third party suppliers who provide mailing handling services to us.

What is our legal basis? 
It is in our legitimate interest to use your personal information for direct marketing purposes. You have the right to object at any time and can request to stop receiving marketing catalogues from us at any time.

Business administration and legal compliance

We use your personal information for the following business administration and legal compliance purposes:

  • to comply with our legal obligations;
  • to enforce our legal rights;
  • protect rights of third parties; and
  • in connection with a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.

Who do we share your personal information with for these purposes? 
We will share your personal information with professional advisers such as lawyers and accountants and/or governmental or regulatory authorities.

What is our legal basis? 
Where we use your personal information in connection with a business transition, enforce our legal rights, or to protect the rights of third parties it is in our legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us such as a court order.

Where we share your sensitive personal information, we shall obtain your consent to do so.

Any other purposes for which we wish to use your personal information that are not listed above, or any other changes we propose to make to the existing purposes will be notified to you using your contact details.

How do we obtain your consent?

Where our use of your personal information requires your consent, you can provide such consent:

at the time we collect your personal information following the instructions provided; or

by informing us by e-mail, post or telephone using the contact details set out in this Privacy Policy.

Third party links and services

Our Sites contain links to third party websites and services. Please remember that when you use a link to go from our Sites to another website or you request a service from a third party, this Privacy Policy no longer applies.

Your browsing and interaction on any other websites, or your dealings with any other third party service provider, is subject to that website's or third party service provider's own rules and policies.

We do not monitor, control, or endorse the privacy practices of any third parties.

We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.

This Privacy Policy applies solely to personal information collected by us through our Service and does not apply to these third party websites and third party service providers.

How long do we keep your personal information for?

We will keep your personal information for the purposes set out in this Privacy Policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary.

Confidentiality and security of your personal information

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.

We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

  • unauthorised access;
  • improper use or disclosure;
  • unauthorised modification; and
  • unlawful destruction or accidental loss.

All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.

How to access your information and your rights

You have the following rights in relation to the personal information we hold about you:

Your right of access 
If you ask us, we'll confirm whether we're processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details).

Your right to rectification

If the personal information we hold about you is inaccurate or incomplete, you're entitled to have it rectified

Your right to erasure 
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable).

Your right to restrict processing 
You can ask us to 'block' or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it or you object to receiving marketing communications. It won't stop us from storing your personal information though, in order to maintain suppression lists.

Your right to data portability 
With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you've provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.

Your right to object 
You can ask us to stop processing your personal information, and we will do so, if we are:

relying on our own or someone else's legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or

processing your personal information for direct marketing purposes.

Your rights in relation to automated decision-making and profiling 
You have the right not to be subject to a decision when it's based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

Your right to withdraw consent 
If we rely on your consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.

Your right to lodge a complaint with the supervisory authority 
If you have a concern about any aspect of our privacy practices, including the way we've handled your personal information, you can report it to the UK Information Commissioner's Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

Changes to this policy

We may make changes to this Privacy Policy from time to time.

To ensure that you are always aware of how we use your personal information we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.